Reference

Privacy Policy: How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep the lobby secure. This policy explains what data we gather, why we need it, how long we keep it, and how you can request changes or deletion.

Account data protectionPayment transaction recordsContact channel clarityData request pathRegion-dependent access

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What This Policy Covers

new ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to new ok and describes the personal information we collect when you open an account, make deposits through bKash, Nagad or Rocket, place bets on live tables or sportsbook markets, and contact support. We gather account registration details including your mobile number

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and wallet information, transaction history to verify deposits and withdrawals, device identifiers to prevent duplicate accounts, IP address and session data for security monitoring, and correspondence when you reach our support team. We use this information to operate your account, process payments, comply with anti-fraud checks,
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improve lobby performance, and respond to your questions. We do not sell your personal data to third parties. We share transaction details with payment processors only to complete bKash, Nagad and Rocket transfers, and we may disclose information if required by legal process in jurisdictions where
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we operate. Access to this platform and its privacy practices depends on your local law and the eligible regions we serve. Data retention periods align with regulatory requirements and operational need; account records are kept while your account remains active and for a defined period afterward
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to meet financial record-keeping obligations. You can request access to your data, ask for corrections, or submit a deletion request by contacting our support channels listed below. Cookie usage, account security measures, and third-party service providers are detailed in the trust section that follows.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, correct an error in your account details, or request deletion of your data, reach us through the channels below. Our team will verify your identity before processing any data request to protect your account security.

Live Chat Open the chat icon in the lobby footer and ask for the privacy team. We will confirm your account mobile number and process access requests, correction requests or deletion requests during the chat session.

Email Support Send your data request to our support email from the address linked to your account. Include your registered mobile number so we can verify ownership. Expect a reply within two business days with next steps.

Account Settings Log in and head to account settings where you can update your contact details, review linked payment methods like bKash, Nagad or Rocket, and download a summary of your recent activity and transaction history.

DATA PRACTICES

How We Protect and Manage Information

We encrypt payment data when you deposit via bKash, Nagad or Rocket so transaction details remain confidential. Session cookies keep you logged in and remember language preference; you can clear them anytime through your browser. Account passwords are hashed and never stored in plain text. We review access logs regularly to detect unauthorized login attempts and unusual withdrawal patterns.

Payment Encryption

Every bKash, Nagad and Rocket transaction passes through secure channels. We store only the transaction reference and amount, not your wallet PIN or full account number, so your payment credentials stay with your wallet provider.

Cookie Usage

We set session cookies to maintain your login state and preference cookies to remember language choice and game filters. Analytics cookies help us see which lobby sections get the most traffic so we can improve layout and load time.

Account Security

When you register we send an OTP to your mobile to confirm ownership. Withdrawal requests trigger a second verification step via SMS.

Data Retention

Active account records and transaction logs are kept to meet financial record-keeping requirements and fraud prevention standards.

Privacy Policy Questions

We collect your mobile number, date of birth, preferred currency, and bKash, Nagad or Rocket wallet details when you add a payment method. We also log your device type and IP address to prevent duplicate accounts and detect fraud.

Yes. Contact support through live chat or email and request a data access report. We will verify your identity using your registered mobile number, then send a summary of account details, transaction history and support messages within a few business days.

We retain payment transaction logs while your account is active and for a defined period afterward to meet financial compliance obligations. The exact retention period depends on the regulatory requirements in the regions where we operate and is typically several years from the last transaction.

We share transaction details with bKash, Nagad and Rocket payment processors only to complete deposits and withdrawals. We do not sell your data to advertisers or marketing firms. If required by legal process in a jurisdiction where we operate, we may disclose information to regulatory or law enforcement authorities.

Yes. Submit a deletion request through live chat or email. We will close your account, process any pending withdrawals, and remove personal information once the minimum retention period required by regulation has passed. Transaction records needed for compliance will be archived securely, then deleted when the legal hold expires.

Access to new ok and the privacy practices described here depend on your local law and the eligible regions we serve. If you can open an account from your location, this policy governs how we handle your data. Check our terms page for region-specific eligibility details.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette SpeedBurst InfoTerms & Conditions

Privacy Policy: How We Handle Your Information

Contact Us About Your Data

How We Protect and Manage Information

Privacy Policy Questions

01 What personal information does new ok collect when I register?

02 Can I see all the data you hold about my account?

03 How long do you keep my bKash, Nagad and Rocket transaction records?

04 Do you share my information with third parties?

05 Can I delete my account and remove my data from new ok?

06 Does this privacy policy apply to players in Bangladesh?

Privacy Policy

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