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What Governs Your Account on new ok

Your use of new ok — including deposits via bKash, Nagad, and Rocket — is subject to these terms and your local law. Access and eligibility depend on the regulations in your region; check what applies to you before opening an account.

Jurisdiction-dependent accessAccount holder responsibilitiesbKash, Nagad, Rocket conditionsData and privacy rightsDispute process
new ok What Governs Your Account on new ok
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the handling of your account information seriously. Here is how we manage the key areas that affect your legal rights and account safety.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold.

Cookie Use

Cookies on new ok track session state and payment flow — for example, keeping your bKash or Nagad deposit step intact if you navigate away mid-process. You can manage cookie preferences in your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Requests

To access, correct, or request deletion of your personal data, submit a written request via email with your account ID and registered wallet number. We aim to respond within a reasonable timeframe under applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request related to your personal data, our support team handles legal queries directly. Reach out through any of the channels below and reference your account ID so we can pull the right records quickly.

Live Chat Available directly in the platform — start a chat from your account dashboard and select the legal or account query option for the fastest response.
Email Support Send detailed legal or data-related queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account.
Help Centre Our help section covers account terms, wallet conditions, and eligibility questions with step-by-step answers you can check before contacting the team.

Common Legal and Account Questions

Real questions from account holders about how these terms work in practice.

Yes. Access depends on whether online gaming is permitted under the laws where you are located. We do not override local law, and eligibility is your responsibility to confirm.

Your wallet number is used only to process deposits and withdrawals and to verify your identity. It is not shared with third parties outside the payment network handling your transaction.

Yes. Submit a written request by email with your account ID and registered wallet number. We will provide the data we hold on your account in line with applicable privacy regulations.

We notify account holders of material changes before they take effect. Continued use of your account after the notice period means you accept the updated terms.

Contact support via live chat or email, referencing your account ID. If the matter is not resolved at that level, you can escalate through the formal dispute process described in the full terms.

Records are retained for a period after closure as required by applicable regulations. The exact duration depends on the legal requirements in the relevant jurisdiction at the time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.